100% Satisfaction
All products (software and electronics excluded*) come with a 30-day money back guarantee.  If you are not satisfied with a product for any reason, return it in the original packaging, in re-sellable condition, within 30-days for an exchange, credit, or refund of the purchase price of the product.  If you are returning a damaged or defective item, pre-authorization is required.

*Please note software and electronics are nonrefundable once the package has been opened.  Defective software and electronics are exchangeable for the identical item within 30 days. 

Return Procedures:

1.  Please note, if you have received a product that was damaged or defective upon receipt, pre-authorization is required for the return.  Pre-authorization is not required for non-damaged or non-defective items.

2.  Returns should be sent through an insured carrier (UPS recommended).  We recommend the insurance for your protection.  We cannot give credit for an item that we do not receive or that has arrived damaged without insurance. 
 
3.  Include a copy of your receipt.  Indicate on the receipt which items are being returned and the quantity of the items that are being returned.  

4.  Please let us know if you would like a refund, credit, or exchange.

5.  We welcome knowing the reason for your return, but it is not required.  If you wish to indicate the reason, please do so on the receipt.

6.  Please package your item well with a form of protection such as packing paper or Styrofoam chips that came with your original order.

7.  If your order was paid by credit card, a refund will be issued to the original credit card account.  If your order was paid by check, a refund check will be mailed to you.  Refunds will be processed within 14 business days.  

8.  Mail returns to:  Customer Service  All Bright Ideas  217 Main Street  Emmaus, PA 18049